AFTER SALES SERVICE ?


If you subject yourself to most shops advertising you usually can find amongst the sales blurb the words AFTER SALES SERVICE, what does it mean? Well, to many retailers it means:
"It's a good thing to say, lets say it and hope no one tests it".
A lot of businesses take this attitude because good after sales service costs money to provide. If you are just a reseller, all you do is buy products from wholesalers, sell them on to customers, and take your margin. The only time a customer is of interest is when they want to buy another new product.

At Mike's Music things are a little different, at the start the business was set up to offer repairs and accessories. In effect, a lot of people first find us when they needed some after sales care.

If, for example, a flute you have had for years breaks down, it is out of guarantee of course, but not beyond needing after sales service. Ok, in this instance you pay for the repair, but to obtain service all you do is give us a call. We will collect the instrument from you, service it and deliver it back.

Service is the main part of our business, if something bought from us develops a small problem, we are the people to sort it out. When you need more information, accessories, or add ons to get the most from your purchases, we don't have sales people, we have technical and musical people, who want to help you.

As part of our after sales service we have devised our Gold Scheme Guarantee which is offered with selected new instruments.

 

All Music Shops Are Not The Same

If you have any comments or suggestions please let us know

or write to:
Mike Bosley,
Mike's Music,
81 Essex Road,
Bognor Regis,
West Sussex. PO21 2BY.
England

Tel 01243 821434,